Introduction
At Doon The Watter, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Information We Collect
We may collect the following types of personal information:
Information You Provide
Name, email address, and contact details when you register or place an order
Payment information (processed securely through Stripe)
Shipping and billing addresses
Communication preferences and marketing consents
Information We Collect Automatically
IP address, browser type, and device information
Website usage data through cookies and analytics tools
Purchase history and order details
Information from Third Parties
Payment verification data from Stripe
Delivery confirmation from postal services
How We Use Your Information
We use your personal data for the following purposes:
Processing Orders: To fulfill and deliver your purchases
Customer Service: To respond to inquiries and provide support
Account Management: To maintain your customer account
Marketing: To send promotional emails (with your consent)
Website Improvement: To analyze usage and enhance our services
Legal Compliance: To meet legal obligations and prevent fraud
Legal Basis for Processing
Under GDPR, we process your data based on:
Contract: Necessary for order fulfillment
Consent: For marketing communications
Legitimate Interest: For website analytics and customer service
Legal Obligation: For tax and accounting purposes
Data Sharing and Disclosure
We do not sell your personal data. We may share it with:
Service Providers: Stripe for payments, delivery companies, and IT service providers
Legal Authorities: When required by law or to protect our rights
Business Partners: For marketing purposes (with your consent)
All third parties are required to maintain the confidentiality of your data.
Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations:
Order data: 7 years for tax purposes
Account data: Until account deletion or as required
Marketing data: Until you unsubscribe
Your Rights
Under GDPR, you have the following rights:
Access: Request a copy of your personal data
Rectification: Correct inaccurate data
Erasure: Request deletion of your data
Restriction: Limit processing of your data
Portability: Receive your data in a portable format
Objection: Object to processing for marketing or legitimate interests
To exercise these rights, contact us using the details below.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption for online transactions and secure storage systems.
International Data Transfers
Your data is primarily processed within the UK/EU. If transferred outside these areas, we ensure adequate protection through standard contractual clauses or other approved mechanisms.
Cookies and Tracking
For information about how we use cookies, please see our Cookie Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or website notice. The latest version will always be available on our website.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Doon The Watter
120 Argyll Street
Dunoon
Argyll, Scotland
Email: website@doonthewatter.co.uk
Phone: 07740 553982